Course code: XMZP708P
Subject area: Apprentices
Study level: Apprenticeship
Course level: 3
9:00am - 5:00pm
1st Aug 2020 - 31st Jul 2021
01235 216 216
A Team leader or supervisor is a first line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.
Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.
Duration: • 15 months practical training period, plus 3 months for End Point Assessment
Delivery model:• Work-based training with your employer• 10 days college attendance to complete Team Leading Principles course• Approximately 12 on-site assessment visits per year• Level 2 Functional Skills in Maths and English (7 days at college for each, if required)• Off the job training will count for at least 20% of an apprentice’s time at work
Qualifications included:• Level 2 Functional Skills in English and Maths
End Point Assessment:• Knowledge test• Portfolio of evidence• Competency based interview• Professional discussion, relating to CPD activity
What will apprentices learn?• Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity and inclusion.• Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour.• Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives.• Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns.• Understand how organisational strategy is developed. Know how to implement operational and team plans and manage resources and approaches to managing change within the team. Understand data management, and the use of different technologies in business.• Understand the project lifecycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools.• Understand organisational governance and compliance, and how to deliver Value for Money. Know how to monitor budgets to ensure efficiencies and that costs do not overrun.• Know how to be self-aware and understand unconscious bias and inclusivity. Understand learning styles, feedback mechanisms and how to use emotional intelligence• Understand time management techniques and tools, and how to prioritise activities and approaches to planning