Level 3 IT Solutions Technician Apprenticeship

Course code: XMZS102P

Subject area: Apprentices

Study level: Apprenticeship

Course level: 3

Course details

9:00am - 5:00pm


1st Aug 2020 - 31st Jul 2021

Off Site

Contact details


01235 216 216

The IT Solutions Technician apprenticeship contains two pathways: IT Hardware Solutions and IT Software Solutions.

IT Hardware Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks (fixed or mobile).

IT Software Solutions Technicians undertake activities in the area of applications and supporting components such as databases.

• 13 months practical training period, plus 3 months for End Point Assessment
Delivery model:
• Work-based training with your employer
• Day release during term time (approximately 1 day a week for 1 year)
• Approximately 12 on-site assessment visits per year
• Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
• Off the job training will count for at least 20% of an apprentice’s time at work

Qualifications included:
• Level 2 Functional Skills in English and Maths
• BTEC Level 3 National Extended Certificate in Computing

End Point Assessment:
• Work based project
• Portfolio based interview
• Project presentation

What will apprentices learn?
• The stages within the overall solution lifecycle.
• The main principals, features, differences and benefits of Waterfall and Agile type methodologies and the function of service management frameworks.
• The aims and benefits of DevOps approaches; including the benefits of automation, the ideas behind continuous integration and monitoring.
• The principles of Solution Architecture including the importance of re-use.
• Why testing is necessary, the need for both functional and non-functional testing, the different types of testing available, including unit testing, integration testing, user acceptance testing and performance testing.
• Planning and delivery within their role and how this contributes to the wider team and the organisation.
• How the end-user context influences the solution.
• The key features of, and where to find, organisational requirements in relation to policies, standards, legislation, professional ethics, privacy and confidentiality.
• The main legislation, policies and standards that apply to IT solutions.
• The concepts of networking including the ISO (International Organisation for Standardisation) and TCP/IP (Transmission Control Protocol/Internet Protocol) network stacks, Ethernet LANs (Local Area Networks), IP addressing, Port numbers, DNS (Domain Name System), DHCP (Dynamic Host Configuration Protocol), and the principals of routing between LANs and WANs (Wide Area Networks).
• The different types of network devices, routers and network switches, their relationship to the stack model and the use of firewalls.

This apprenticeship is recognised for entry onto the BCS, The Chartered Institute for IT, Register of IT Technicians confirming level 3 professional competence. Those completing the apprenticeship can apply for registration.
Applicants are likely to have 5 GCSEs A*- C / 9 - 4, including Maths and English, or equivalent, and will need to demonstrate the ability to achieve all elements of the apprenticeship during their programme, including working in a suitable job role.
Free to apprentices. This apprenticeship has a £13,000 funding band. Small companies will need to make a contribution of £650; large companies could pay through the apprenticeship levy if they have funds available.

16 - 18 Fee

19+ Fee

19+ Reduced Fee

What skills will apprentices gain?
• Applies a professional methodology or framework in their work tasks.
• Executes appropriate due diligence, including formal testing or validation
• Applies a range of technical IT skills, including: accessing remote systems; file manipulation; file editing, changing system or application settings; system administration; setting up and upgrading components (infrastructure or software);
• Operates in line with organisational polices, standards, legislation, security requirements, professional ethics, privacy and confidentiality; and understands escalation policies.
• Creates and maintains documentation in accordance with best practice, organisational guidance and legislation.
• Identifies appropriate technical solutions using both logical and creative thinking.

What behaviours will apprentices develop?
• Works professionally and independently, taking responsibility and initiative as appropriate
• Demonstrates standard business courtesies and professional ethics in how they work
• Demonstrates a productive and organised approach to their work
• Works effectively with customers, clients and users.

Specific knowledge, skills and behaviours will be gained by an IT Solutions Technician apprentice dependent on their job role and the appropriate pathway selected i.e. IT Hardware Solutions or IT Software Solutions.