Level 2 Auto-care Technician Apprenticeship

Course code: XMZS200P

Subject area: Apprentices

Study level: Apprenticeship

Course level: 2

Course details

9:00am - 5:00pm

Various

1st Aug 2020 - 31st Jul 2021

Off Site

Contact details

apprenticeships@abingdon-witney.ac.uk

01235 216 216

An Auto-care Technician carries out a range of services and repairs to cars, car derived vans and light goods vehicles, working in an Auto-care or “Fast-Fit” Centre, which may be part of a national chain or operated by a regional/local independent group/owner.

An Auto-care Technician requires a unique combination of technical, retail and customer service skills. They will use a range of tools, measuring and diagnostic equipment to identify & repair simple system faults.
Duration:
• 24 months practical training period, plus 3 months for End Point Assessment

Delivery model:
• Work-based training with your employer
• Day release during term time (approximately 1 day a week for 2 years)
• Approximately 12 on-site assessment visits per year
• Level 1 Functional Skills in Maths and English (7 days at college for each, if required)
• Off the job training will count for at least 20% of an apprentice’s time at work

Qualifications included:
• Level 1 Functional Skills in English and Maths
• Level 2 Diploma in Light Vehicle Maintenance and Repair Principles

End Point Assessment:
• Knowledge assessment
• Practical observation
• Professional discussion


What will apprentices learn?
• Tyre legislation and technical information including EU Tyre labelling, Tyre Pressure Monitoring systems, sidewall markings, homologated fitments relating to cars, car derived vans and light goods vehicles.
• Fundamentals of specific vehicle systems including steering & suspension, braking systems, battery & charging systems, exhaust systems and Air-Conditioning systems
• Vehicle 4-wheel geometry principles
• Basic consumer legislation relevant to the occupation
• Appropriate Health & Safety legislation and requirements for the workplace
• Hybrid/Electric Vehicle system and safe working procedures
• Data protection requirements to protect customer and payment information
• General sales principles including, identifying customer & vehicle needs, presenting solutions, closing the sale and dealing with buying resistance
• How the business works and how you contribute to the overall results, demonstrating commercial awareness
• How to carry out vehicle safety inspections and routine maintenance using manufacturers specifications or approved schedules, using vehicle specific data and meeting legal requirements
• The importance of following work place procedures and the consequences of not doing so.

On completion of this Standard the Auto-care Technician will be eligible to apply for IMI membership as a Registered Young Professional or if they wish as an Associate Member. They would also gain entry onto the IMI Professional Register.
Applicants are likely to have 4 GCSEs A*- C / 9 - 4, including Maths and ideally English, or equivalent, will need to work in an organised and methodical way to identify and solve problems, have the ability to communicate both orally and in writing and need to demonstrate the ability to achieve all elements of the apprenticeship during their programme, including working in a suitable job role.
Free to apprentices. This apprenticeship has a £12,000 funding band. Small companies will need to make a contribution of £600; large companies could pay through the apprenticeship levy if they have funds available.
• Contribute to maintaining a healthy and safe workplace, including the maintenance of key equipment and carrying out general housekeeping
• Carry out stock procedures including dealing with routine stock deliveries, placing stock into storage, carrying out stock rotation duties and ordering parts for customers following company procedures
• Carry out vehicle safety inspections and routine maintenance in line with manufactures specifications or approved schedules, company procedures and complete approved documentation.
• Make recommendations to customers based on the results of inspections, ensuring that sales recommendations are accurate and fully costed, are ethical and in the best interests of the customer at all times, using language that is transparent and avoids jargon.
• Carry out replacement/repair and balancing of a range of light vehicle tyres, including ultra-low profile, directional, asymmetric and run-flat tyres fitted to a range of wheel sizes and types
• Carry out the replacement of components on a specific range of vehicle systems including Steering & Suspension, Braking systems, Battery & Charging systems, exhaust systems and Air-Conditioning systems
• Carry out 4-wheel Geometry operations including adjustments on a range of vehicles with different suspension and steering systems
• Act in a manner that promotes the professional image of the automotive sector
• Communicate effectively with colleagues and customers on a range of topics including drawing out information to support identification of customer and vehicle needs, making clear recommendations to customers and overcoming objections/concerns.
• Behave in accordance with company values, industry codes of conduct and demonstrate respect for customers and colleagues. Be courteous at all times and respond quickly to requests/requirements using effective communication skills to win trust and ensure an excellent experience