We know this can be a difficult and stressful time and we are here to support you every step of the way. If you are not sure of your next steps why not pop in to one of our Welcome Wednesdays at Abingdon, Witney and Common Leys campuses on 17 or 24 August. Or, if you are worried about your A'Level or GCSE results come along to our Drop In Days to discuss your options and work with a tutor or careers adviser to find the ideal course for you. Or, if you think an apprenticeship might fit the bill come along to our Apprenticeship Open Day on 31 August at our Abingdon campus. Full details on our 'Events' page. And of course, if you are an adult learner there is a huge range of part-time and evening courses available here.

If you would like to apply for a course, please telephone 01235 216400 or email enquiry@abingdon-witney.ac.uk.

Level 1 Business and Customer Service Study Programme

Course code: BFAU001P

Subject area: Business

Study level: School Leaver

Course level: 1

Course details

9:00am - 5:00pm

Monday to Friday

5th Sep 2022 - 30th Jun 2023

Abingdon Campus

Contact details

enquiries@abingdon-witney.ac.uk

01235 555 585

This new and exciting introduction to Business Studies, focussing on Customer Service and Retail launches in September 2022.

This introductory level study programme provides learners with the opportunity to develop their understanding of Customer Service and the Retail Industry, both in a theory and practical sense. Learners are given opportunities to practice and develop their skills before they can be implemented during work experience. The delivering tutors have extensive Customer Service experience, having been responsible for providing excellent customer service across a range of organisations.

For some, this will be their first step into studying Business Studies, whilst for others, it will prove valuable as they begin their journey into a variety of industries such as Retail Operations.

Regardless of the intended destination, this study programme has been designed to not only be full of valuable content but delivered in a fun and engaging way. All the while with the additional feature of being able to achieve two vocational qualifications simultaneously.

Units include:

– Understand working in a customer service environment

– Communication in customer service

– Principles of personal performance and development

– Principles of working in a business environment

– Work with others in a business environment

– Understanding the business of retail

– Understanding how individuals and teams contribute to the effectiveness of a retail business

– Understanding the control, handling and replenishment of stock in a retail business

– Understanding the retail selling proces
Naturally, the next step is the Business Level 2 Transition Programme, an apprenticeship or alternative Level 2 programmes.
Joining this study programme is subject to a satisfactory interview, GCSEs at grades 1 – 3 and an interest in Business and Customer Service.
Study trips and visits linked to units will be arranged as part of the programme of study. Any applicable fees regarding these events will be advised at the start of the course.

As part of your course we may organise trips to assist you with your learning. Trips are optional, and you will not be penalised if you choose not to participate. Bursaries may also available to cover the cost of some trips.

There are bursaries available to help you with other course costs. Call 01235 216 212 for more information.

The rules on fee reduction are complicated and we would encourage you to talk to our Admissions staff on 01235 555 585 to discuss your options. You can find more information on our Fees and Bursaries page - search "Fees and Bursaries" at the top of the page.

16 - 18 Fee

Tuition Fee: £0.00
Exam Fee: £0.00
Kit / Clothing: £55.00

Total Cost: £55.00


19+ Fee

Tuition Fee: £0.00
Exam Fee: £0.00
Kit / Clothing: £55.00

Total Cost: £55.00


19+ Reduced Fee

Tuition Fee: £0.00
Exam Fee: £0.00
Kit / Clothing: £55.00

Total Cost: £55.00

NCFE Level 1 Certificate in Customer Service AND NCFE Level 1 Award in Retail Knowledge
This study programme includes a blend of both theory and practical assessments such as worksheets, assignments/projects/reports, presentations, professional discussions and role plays.
Transferable skills you will develop on this study programme include:

- Teamwork

- Written and Verbal Communication

- Problem Solving and Critical Thinking

- Resilience

- Leadership