Course code: XMZS102P
Subject area: Apprentices
Study level: Apprenticeship
Course level: 3
9:00am - 5:00pm
1st Aug 2021 - 31st Jul 2022
01235 216 216
The IT Solutions Technician apprenticeship contains two pathways: IT Hardware Solutions and IT Software Solutions.
IT Hardware Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks (fixed or mobile).
IT Software Solutions Technicians undertake activities in the area of applications and supporting components such as databases.
Duration: • 13 months practical training period, plus 3 months for End Point AssessmentDelivery model:• Work-based training with your employer• Day release during term time (approximately 1 day a week for 1 year)• Approximately 12 on-site assessment visits per year• Level 2 Functional Skills in Maths and English (7 days at college for each, if required)• Off the job training will count for at least 20% of an apprentice’s time at work
Qualifications included:• Level 2 Functional Skills in English and Maths• BTEC Level 3 National Extended Certificate in Computing
End Point Assessment:• Work based project• Portfolio based interview• Project presentation
What will apprentices learn?• The stages within the overall solution lifecycle.• The main principals, features, differences and benefits of Waterfall and Agile type methodologies and the function of service management frameworks.• The aims and benefits of DevOps approaches; including the benefits of automation, the ideas behind continuous integration and monitoring.• The principles of Solution Architecture including the importance of re-use.• Why testing is necessary, the need for both functional and non-functional testing, the different types of testing available, including unit testing, integration testing, user acceptance testing and performance testing.• Planning and delivery within their role and how this contributes to the wider team and the organisation.• How the end-user context influences the solution.• The key features of, and where to find, organisational requirements in relation to policies, standards, legislation, professional ethics, privacy and confidentiality.• The main legislation, policies and standards that apply to IT solutions.• The concepts of networking including the ISO (International Organisation for Standardisation) and TCP/IP (Transmission Control Protocol/Internet Protocol) network stacks, Ethernet LANs (Local Area Networks), IP addressing, Port numbers, DNS (Domain Name System), DHCP (Dynamic Host Configuration Protocol), and the principals of routing between LANs and WANs (Wide Area Networks).• The different types of network devices, routers and network switches, their relationship to the stack model and the use of firewalls.