Course code: WPAT104P
Subject area: Business
Study level: Part Time
Course level: U
7:00pm - 9:00pm
20th Sep 2021 - 18th Oct 2021
01235 555 585
This course is suitable for individuals that are either first time employed in a customer facing role, would like to work in Customer Services or those that would like to improve or build on their current customer service skills. You will learn what good customer service looks like, how to deliver effective customer service to customers and how to deal with customer queries and problems.
Units covered: • The benefits to the organisation of good customer service.• The possible consequences of poor customer service.• The value of first impressions.• Positive verbal and nonverbal interaction with customers.• Your role in dealing with complaints from customers.• Resolving customer complaints.
Abingdon and Witney College is subject to Ofsted regulation and is required to work with all its students to make sure they understand Government initiatives around Safeguarding, Prevent and Fundamental British Values. Information on these matters will be shared with you during your course.
You will also be asked to complete monitoring paperwork, which helps us to deliver course content to the highest quality.
16 - 18 Fee
Tuition Fee: £49.00Exam Fee: £0.00
Total Cost: £49.00
19+ Reduced Fee
Tuition Fee: £0.00Exam Fee: £0.00
Total Cost: £0.00