A welcome message from Jenny Craig, Deputy Principal.
To get the most out of your course, you need to be able to log into the College system and know where to find some important applications. Below are videos to watch and guides you can download to help get you started.
Logging into the College system and opening apps
As an adult student you will be given access to the online versions of Microsoft's Office 365 apps. This video shows how to log into the College system, find the applications and get started with Teams, Outlook and Word. Once you've watched this video please continue down this page for more resources dedicated to using TEAMS.
DOWNLOADABLE STEP-BY-STEP VERSION:
Logging in and finding your apps (Adult learners 2021)
Getting started with Microsoft Teams
Microsoft Teams is used on most courses. It can be used to message your tutor and other students. This video tours the Teams interface and introduces channels, chat and tabs. Please speak with your tutor about how Teams will be used on your specific course.
Teams is used to deliver most online teaching and simply to meet online. Here's how to participate in a live session.
When using the Microsoft Teams desktop app on a Mac computer or MacBook, you will need to give camera, microphone and screen sharing access. This step-by-step guide by Marquette University shows you how to enable sharing capabilities for your device.
FAQ (Frequently asked questions)
Your Windows desktop PC or laptop must be running Windows 7 or newer. This means Windows 7, Windows 8 or Windows 10. This will allow you to use the current Microsoft apps, including Teams.
Current Microsoft apps and the software needed for most courses will run successfully on a Mac, but the College does not routinely use Apple equipment so we are unable to offer formal support.
If you are going to use a Mac, it must have the current version of macOS (Big Sur) or one of the previous two versions (Catalina or Mojave). You may experience issues running apps on older versions of macOS.
The current Microsoft apps including Teams will run on most Android phones less than two years old. If your phone is over two years old but is still receiving official updates you should be able to run the current apps. Basic / starter phones may not run apps well enough for them to be usable. Hundreds of Android models are released every year so it is not possible for the College to guarantee a specific device will be suitable.
The current Microsoft apps including Teams will run on most Apple phones and iPads up to three years old. If your device is over three years old but is still receiving official updates you should also be able to run the current apps.
Most apps run in your web browser. All apps for your course will work in Microsoft EDGE unless your tutor specifies otherwise. Edge is installed on all modern Windows desktop and laptop computers or can be downloaded from https://www.microsoft.com/en-u...
Google Chrome will also allow you to run the required apps. You can download it from https://www.google.co.uk/chrom...
Other browsers are available for Windows, and most modern browsers will work, but for the purposes of offering support we suggest using one of those above. Internet Explorer does not support Teams.
Most apps run in your web browser. On all Macs the default browser is Safari, but you will find that Google Chrome or Firefox are more compatible with Office 365 apps.
Most Android tablets and phones come with Google Chrome installed. This browser will run the required apps, however we recommend you download the Office 365 apps from the Google Play store for a better experience.
Most apps run in your web browser. On all iPads and iPhones the default browser is Safari, however we recommend you download the Office 365 apps from the App Store for a better experience.
Chromebooks have Google Chrome installed. This will work with the College apps.
Checks you can make yourself
If you're using a Windows computer, you can find out which version of Windows you are using here: https://support.microsoft.com/...
Note that if your computer is more than around eight years old, it may be running a version of Windows that is no longer updated or supported. You need to be using Windows 7 or newer to use the College apps.
If you're using an Apple computer, you can find out which version of macOS you are using here: https://support.apple.com/en-g...
Current versions of Microsoft apps will work with the current macOS (Big Sur) and the previous two versions. For full compatibility information, using Teams as an example, see here: https://docs.microsoft.com/en-...
The process depends on the version of Windows you have installed. See this page for the main steps for Windows 10, Windows 8 and Windows 7: https://help.utk.edu/kb/index....
Windows update files can be large and the update process can take a significant amount of time. We are not able to offer individual support for the update process on your personal device(s).
Top Tips for a better online experience
Use a private browsing tab to avoid conflicts with existing Microsoft accounts.
If you already use a personal or business Microsoft account, it may conflict with your College account. The easiest way to avoid conflicts is to use a private browsing tab in your web browser. This stops the browser 'seeing' you are already logged into another account. Here's how to open a private tab in the main browsers:
Save some data
If you're using a mobile phone as your main device and have a limited data plan, one way to save data when using Teams is to turn off your camera. You might join a meeting with the camera on to 'say hello' and introduce yourself, before switching it off.
Check other people aren't using all your bandwidth!
If you're sharing your broadband with a family group, you're all sharing the 'bandwidth'. If your partner is watching Netflix and your children are viewing YouTube, your speed will be compromised. Make sure other people are not using the connection before assuming your broadband is 'too slow'.
You can test the approximate speed of your connection here: https://www.speedtest.net/
I still need help!
We know it can be difficult getting up and running, particularly when you're using College systems for the first time...
If you have a problem with your College account, for example you are unable to log into the main College website, you can contact the college IT support team by emailing firstname.lastname@example.org. Your tutor will not be able to help you log in if you have forgotten your login details, which is why you need to contact the IT helpdesk.
If you have a problem with your device, for example getting up and running on a phone or tablet, please speak with your tutor first as they may already be familiar with the issue. You can also contact the digital learning team by emailing email@example.com.
When you are emailing a support team, always provide as much information as you can about the problem. For example, if you are trying to access Teams but are unable to, what is the error message on the screen? Are you on a laptop or a mobile phone? Was it working for you last time you logged in, and when was that? The more information you provide, the more likely we will be able to help you resolve the issue.